FAQ

We currently offer our framed artworks in 9×13 inches and 13×19 inches. You can also check the reference image provided in the product description to understand the actual size and choose the right option for your space.

Yes. We use high-quality printing to ensure sharp details, vibrant colours, and a premium finish. Please note that colours may vary slightly depending on your screen settings, device, and lighting conditions.

Yes! You can upload your own artwork/photo and choose your preferred frame colour, and we’ll create your custom framed art for you.

We're sorry if this happens. Please contact us as soon as possible with your order number and clear photos/videos of the package and product received. Our team will verify the issue and assist you with a return or replacement, as applicable.

Since each frame and artwork is custom-made after receiving the order, we require a small advance to cover the customization and preparation costs. We offer Partial COD, where you pay a portion of the amount upfront and the remaining balance at the time of delivery. This helps us safely process custom orders while still giving you the convenience of COD.

If you wish to cancel your order, please contact us as soon as possible. 📧 Email: decorxhome.com@gmail.com 📱 WhatsApp: +91 84484 53572 Please mention your order number when contacting us so that our team can assist you quickly. Cancellation may not be possible once your order has been processed or dispatched.

Our usual delivery time is 5–7 days. East India: 4–5 days South India & North-East India: 6–8 days North India: 5–7 days Delivery may take longer during courier strikes, heavy rainfall, festivals, or other unforeseen circumstances. You can also check the estimated delivery time for your location during checkout.

Yes! Decorxhome has served more than 75,000 customers and has been operating since 2019. We have our own printing and frame manufacturing units, which allows us to maintain better control over the quality and production of our products.

Our artworks are produced through our in-house printing and frame manufacturing setup. This helps us maintain quality control from printing to framing and final packaging before your order is shipped.

Our team is always happy to help. You can reach us through: 📧 decorxhome.com@gmail.com 📱 WhatsApp: +91 84484 53572 Please share your order number if your query is related to an existing order so we can assist you faster.