Return, Refund & Cancellation Policy
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Cancellation, Return & Refund Policy
At DecorXHome, we take great care in creating, packing, and delivering our wall décor products. Since our products are carefully prepared and packed specifically for each order, we request customers to review the product details, dimensions, artwork, and product images carefully before placing an order.
Our policy is designed to ensure a fair experience for both our customers and our team.
1. Damaged, Defective or Incorrect Products
We take utmost care while packaging our products. However, if your order arrives damaged, defective, or different from what was ordered, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Clear photographs of the damaged/incorrect product
- Clear photographs of the outer packaging
- A photograph/video showing the issue, wherever applicable
- Your order number or registered mobile number
Once the issue is verified, we may offer a replacement, exchange, or other appropriate resolution.
Please do not discard the original product or packaging until the issue has been resolved, as photographs or the product may be required for verification and courier claims.
We offer a 3-day return window for eligible products. A return request must be raised within 3 days of delivery.
However, returns are not accepted for reasons related to personal preference, décor compatibility, or change of mind.
Returns are not accepted due to personal preference or product suitability, including cases where the artwork, selected size, colour, or design does not suit your wall, room, or expected décor, or where an incorrect size or colour was selected while placing the order.
We strongly recommend checking the product dimensions and carefully reviewing the product images before placing your order.
For an eligible return, the product must be:- Unused and unaltered, In its original condition
- Packed in the original packaging
All returned products are subject to a quality inspection. If the returned product does not meet the above conditions, the return may be rejected.
To request an eligible return:
- Please contact us at decorxhome.com@gmail.com within 3 days of delivery.
- Provide your order number and reason for the return.
- Share photographs/videos if requested.
- Once approved, we will provide the return instructions.
- The product must be securely packed to prevent damage during return transit.
- Once received, the product will undergo a quality inspection.
- If the return is approved, the applicable refund/exchange will be processed.
Do not ship the product back without receiving confirmation from DecorXHome.
2. Order Cancellation
- Orders can be cancelled before dispatch, subject to confirmation from our team.
- Once an order has been dispatched, cancellation is not possible.
- Please send the Cancellation requests to decorxhome.com@gmail.com as soon as possible.
If an order has already entered the processing/production stage, cancellation may not be possible even if it has not yet been handed over to the courier.
3. Custom Framed Art
Custom-made and personalised Framed arts are non-cancellable, non-returnable, non-refundable, and non-exchangeable.
This includes products:
- Created according to customer instructions
- Designed using customer-provided images
- Personalised with names, text, dates, or other details
- Produced in a customised size, colour, or design
Custom/personalised products may only be replaced if they are damaged, defective, or incorrectly produced/delivered.
COD not be available for custom/personalised Framed art.
4. Exchanges & Replacements
For eligible damaged, defective, or incorrect products, DecorXHome will provide a replacement after verification.
Replacement will be dispatch within 1-2 business days after confirmation. Our team will share tracking of the replacement to customer.
Please send the Exchange requests to decorxhome.com@gmail.com
5. Refunds
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
- In some cases, the refund will be initiated once the parcel is handed over to the return pickup executive.
- For Prepaid order cancellation refund will be initiated within 1-2 Business days.
- For Cash on Delivery (COD) orders, DecorXHome will request the customer’s UPI ID or preferred payment method/payment details to process the refund. (Return Cases)
- If approved, refunds will be processed within 1-2 business days.
6. Important Note
Due to differences in screen settings, lighting conditions, photography, and individual displays, the actual colour of a product may vary slightly from what appears on your screen.
Minor variations in colour, texture, printing, or finish that do not constitute a manufacturing defect will not qualify for a return or refund.
Similarly, artistic texture, printing characteristics, or minor variations inherent to the product/design are not considered defects.
Our Commitment
If your product arrives damaged, defective, or incorrect, please contact us promptly. Our team will review the case and assist you with the best possible resolution.
For all return, cancellation, damage, or replacement requests:
📧 decorxhome.com@gmail.comDecorXHome – Stylish Walls, Inspired Living.